We vigorously strive to ensure that all gas appliances within our stock are safe, energy efficient and well maintained.
In order to meet its legal safety requirements all SLH installed gas appliances are serviced annually at no additional cost to the tenant. Tenants own appliances are checked to ensure that they are safe to use but tenants are responsible for the servicing of their own appliances.
Why these works are important?
-Over time combustion deposits build up inside the appliance. This reduces the efficiency of the system.
An appliance that remains un-serviced costs more to run and is more at risk of breaking down when you need it the most.
-As appliances get older, parts become worn and may break down causing the appliance to fail.
-A regular service will address all of the above and keep the equipment working efficiently and economically.
-Every year in the UK some 30 people are killed and many others are affected by carbon monoxide poisoning from faulty gas installations such as fires and boilers in their homes.
-Carbon monoxide is a particularly dangerous gas because you cannot smell it. Symptoms include headaches, dizziness, tiredness and nausea (feeling sick). Some of these symptoms can be mistaken for flu and other common viruses, or even food poisoning.
Please don’t put yourself, your family and neighbours at risk. Ensure you allow us access to your home to help keep you safe and warm and even save you money!
What is involved in the work?
The gas service, which usually takes no more than an hour, will be carried out by Sure Group, and will leave you with the peace of mind that your appliances are safe and working well.
Below are the steps taken during the servicing procedure:
-If you have gas appliances, the contractor will remove the front, clean any equipment and check their operation.
-The Contractor will check the soundness of the whole of the gas pipework by testing the pressure at the gas meter.
-Tenant’s gas cookers will be visually checked and any other tenants appliances will be checked that they are safe to use.
-The Contractor will ensure that appliances are clear from obstruction and have adequate ventilation.
-The flue will be checked.
-You will have the opportunity to be shown how to use the time clocks properly, should you wish.
-You will be asked to sign the contractor’s electronic service record. A copy of this Gas Safety Record will be posted out to you within 28 days.
The annual gas safety programme is shown in the Gas Safety booklet that is part of the Tenants Handbook. This will show you approximately when your gas service is due.
Our contractors, Sure Group, will send a pre-service letter to tenants advising that your service is due within the next two weeks.
If a service engineer calls at your home and you are not there they will leave a contact card. Please contact Sure Group – Tel 0151 494 5829 straightaway to make an appointment at a suitable time; you can also contact the SLH Repairs section on freephone 0800 073 1760 or Phil Nunn on 0151 285 5600.
We will continue to try to contact you in order to gain access to your home.
Late evening and Saturday morning appointments
Did you know that we can carry out your gas servicing between 8am to 8pm on weekdays and on Saturdays up until 1pm?
The appointment service has been put in place following feedback from our customers who work, or may struggle to make appointments during normal working hours.
Please speak with a member of our Customer Service Team on 0151 285 5600 who will be happy to arrange this for you.
What happens if you do not arrange for this work to be carried out?
As mentioned above, the annual gas safety check is a legal requirement. If this does not take place, SLH will, automatically, cancel non essential repairs and maintenance to your property until this procedure is carried out.
If necessary we will take out an injunction to enforce access to your home. This is a costly process and you will be required to repay the costs, usually over £400.
In Emergency
If you smell gas, call the National Grid Gas Emergency Helpline immediately on 0800 111 999.
-Do not turn electric switches on/off or do anything else that could create an electric spark
-Do not smoke
-Do not use naked flames and extinguish any that are present
-Turn off your gas supply at the meter
-Open your doors and windows
-Keep people away from the area
If you would like more information please contact Phil Nunn on 0151 285 5600 or email phil.nunn@slhgroup.co.uk. Alternatively, download the gas safety booklet, which gives you tips about gas safety and how to keep your home safe. Download the document below for details of the gas serving programme.
South Liverpool Housing Group, Parklands,
Conleach Road,
Speke,
Liverpool,
L24 0TY.
A charitable Industrial & Provident Society Registered Number 30722R. Tenant Services Authority Registered No. L4541.
