Customer feedback

We aim to provide an excellent service to all our customers, to do this we need to know what you think about the services you receive. Sometimes we make mistakes but, if this happens, we would like to know about it. We can then put things right and improve our services as a result of your feedback.

Even if you are happy with our service but you think that we could improve, tell us how you think that we could. Your suggestions are important to us. Or if you feel someone has gone out of their way to help you and you would like to say thank you, then please let us know.

How do you give feedback?
There are many ways to make a complaint or give us feedback, you can:
• Call us on 0330 303 3000
• Fill in the online Customer Feedback Form
• Email us at info@slhgroup.co.uk
• Write to SLH quoting Freepost RLUR-UUSC-BHBR, South Liverpool Homes, Parklands, Speke, Liverpool, L24 0TY