Our promises to you

These promises help you to understand what level of service you can expect from us.

The promises are based on the things that you have told us are important. So for example, you told us that it is more important for us to handle your call in the right way and deal with your enquiry in full than it is for us to answer your call quickly.

Follow the links on the left for our promises to you. We are committed to making these promises real. If you think we’ve missed something or you don’t agree with a promise, tell us about it. We would love to hear from you.

Our Performance pages let you see how we are performing against these promises.