Our Promises - Understanding and responding to diverse needs

If you live in one of our sheltered schemes…
* Your scheme manager will contact you every weekday (except public holidays)
* We will agree your support plan with you within 8 weeks of your support starting
* We will work with you to review your support plan every six months
* We will agree a new support plan with you every year
* We will provide you with opportunities to get involved in the way we manage the scheme every 3 months
* We will fast track your repairs
* We will provide you with a safe environment to live in
* We will provide you with a handyperson service one afternoon each week to help you with small DIY jobs in your home

Our Performance pages let you see how we are performing against these promises.